To: FAQ of wifi IP camera,wireless IP camera,security camera, network camera,surveillance ip cameras.
1, Why I can not access and visit IP Camera remotely through a internet browser?
The first step: Make sure the network and power connection is normal
Check the network IP camera machine, hub, router,switch, and network card's power and network lights show working status, without exception, into the second step
Step Two: See IP address is occupied by other equipment
Disconnect the ip camera 's network connection, click the desktop, "Start "---" Run", enter "PING" command, a carriage return. If PING pass, shows IP address conflicts, this time should be re-allocated IP address of the machine. Without exception, to enter next step.
Step three: Check whether the machine's IP address and your workstation ip address is in the same subnet
IP address settings steps to check the machine's IP address and workstation IP address is in the same subnet. That is to say, the IP address of the ip camera and workstation IP address of the first three paragraphs are the same. If different, they have to keep the same.
2, why there is no screen image in the browser?
You may not install a ActiveX Control.When using IE browse, you must download ActiveX program, and set the IE security level to low security level.
3, how to set IE's security level when using IP camera?
Click the Internet Explorer "Tools Option "internet option" "safety" "internet" "Custom Level security "" ActiveX controls and plug-ins"
"(Enabled) all", ActiveX programs will be saved to your computer , then you can see remote screen image. After you can see the ip cameras screen image, you can set the security levelto its previous security level settings, or when you are informed by IE to select" install this program " , then select "Y" ,then you can see the network cameras screen image after a few seconds.
4, why see the images with delays?
This is due to network speed. The image frame rate depends on the image updates the following factors:
a. viewing patterns. The higher the image resolution and image quality, the slower
b. network bandwidth.
c. the performance of personal computers, network environment.
d. the number of users online access to more updated more slowly.
e. For the multiple network video server, when the images update slowly, please use the switches do not use hubs.
5, if you forget the network video server IP address or password management page, how should we do?
If you forget your login password for the account, we suggest that you restore the factory initial value. Restore default setting, you need to short the pins of the ground pin Com mouth and the reset button
6, Ping command with Windows XP/2000 can not find the network ip cameras?
Check your network camera on the network is normal flashing lights, or disconnect the power and try again. Make sure the IP address does not conflict with other devices on the network . Please power off the network camera's method again after the PING test. or use our software EXPSearch.exe again.
7, Restore the factory settings, re-start the machine when the green light, but cannot Ping IP address?
This is normal, when in restoring the factory settings, network cameras need to be clear and self-test the file system, which requires more time, please be patient.
8, only a fixed IP in the case of how to make multiple network ip cameras posted to the public network?
If you use a fixed IP address 211.11.99.8 and multiple network cameras, you can share one IP and then use port mapping, port number by each machine to locate, IP sharing can be achieved.
4 sets of network cameras first assigned to an internal virtual IP address, for example, was 192.168.1.90, 192.168.1.91,192.168.1.92,192.168.1.93. Port 1080 and then converted to the internal IP address of 192.168.1.90, the port 1081 to internal IP address of 192.168.1.91 to port 1082 switch to the internal IP address 192.168.1.92, port 1083 to internal IP address of 192.168.1.93 to switch to this when you In the INTERNET on the need to view these web cameras, you can separately enter:
http://211.11.99.8:1080,
9, network cameras, video servers where to be connected to the network ?
Can actually be placed anywhere, it self-integrated embedded operating system, you can like the same as other workstations or computer peripherals connected to your router or hub.
10, how I need to install the software?
Our single network cameras and video servers, will need to install EXPHSVIEW_EN.exe and EXPSearch.exe then can be directly through the IE browser screen.
11, Can I stop the illegal visitors to watch my ip camera and video servers?
Administrators can set the permission level: no limit, set the page limit, restrict all the pages. You can set a password to limite illegal visitor.
12, How many users can access the ip camera server at the same time?
Our products support true multi-user, you can permit 4~ 5 users at the same time.
13, No fixed IP addresses, IP network camera how to remote access and monitor surveillance ? DDNS server is necessary?
Can be used side mapped the way, that is, an IP address with different ports to solve; while in the INTERNET, then you can use the network set up DDNS server, dynamic IP address method to solve the problem, that is, every network camera or video server has a network of secondary domain names, the two domain names corresponding to the network camera or video server, MAC address, as long as the network camera or video server on the network to use, it will automatically connect to DDNS, no matter how it's IP address changes, the customer as long as In the IE address bar, type the domain name, you can through the DDNS server, the network camera or video server IP address to connect remote clients to achieve the purpose of domain name resolution, you can also login to our network camera management server line view real Swiss.
14, Why the network camera image blurring ? How can we approve web cameras image quality?
Adjust back focus of the network camera lens and adjust the focus ring around to the appropriate focal length.
15,Why in the Web browser can not display images?
Possibly because Activex control is not properly installed. Please uninstall the control, installation of control again.
16, poor quality images, the ways to enhance the quality?
Make sure your computer monitor configuration is not in 16bit colors or more, if use 16 colors or 256 colors displayed on your computer will be lower quality, resulting in poor image quality.
17, How to upgrade the IP Camera software
Web camera is different from ordinary camera, the corresponding function can be continuously improved through software upgrades.
Network camera software upgrade steps are as follows:
1) Go to System Settings page
2) Click to view the selected software version on the left of the upgrade packages
3) the selected file to upgrade the package, point to upgrade right button, you can upgrade the new version.
